Return and Refund Policy
Thank you for shopping with us, while our goal is to make sure you are entirely satisfied with your purchase sometimes things just don’t work out. In the event that you are not entirely satisfied with your purchase, please follow the proceeding steps to initiate a return or exchange.
Returns
For an eligible return the item must be in the same condition in which you received it – including all original packaging and with the tag intact. The item must still be in new condition without any signs of use. You must also have the receipt or proof of purchase.
We are unable to accept returns without the original packaging or proof of purchase.
Please email us at returns@hinterlandwear.shop and we will provide you with a return label.
Refunds
Upon returning the item, our staff will inspect the product to determine whether it is in a condition worthy of return and a refund. Once received, we will notify you of the state of your return and the status of its inspection.
If the item is approved for return, we will initiate the refund process. A refund will be credited back to your original payment through PayPal which is currently the company we use to process our payments.
Your account will be credited within 10 days.
Exchanges
Should you wish to exchange your item for another product or store credit, the amount of the original purchase can be used for the exchange.
If the item being exchanged is of greater value than the original purchase, you will need to pay the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account.
Shipping
You are responsible for paying the shipping cost of all returns. These shipping costs are non-refundable. Should you receive a refund, the cost of the return shipping will be deducted from the total refund amount.
Additional Help
 Should you need to contact Hinterland Wear directly, you can reach us at 231-622-2605 or email us at help@hinterlandwear.shop